Privacy Policy

Last updated: March 2026

1. Information We Collect

Information you provide directly

When you submit our contact form or corporate profile download form, we collect:

• Your name and company name
• Your business email address
• Your phone number (if provided)
• Your message or enquiry details

Information collected automatically

When you visit our website, we automatically collect certain technical information including:

• Your IP address and approximate location
• Browser type and operating system
• Pages visited and time spent on each page
• Referring website or search terms used to find us
• Device type (desktop, mobile, tablet)

2. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyse site traffic. We use the following types of cookies:

• Essential cookies: Required for the website to function. These cannot be disabled.
• Analytics cookies: Used by Google Analytics (GA4) to understand how visitors use our site. Data is anonymised and aggregated.
• Marketing cookies: Used by HubSpot to track visitor behaviour and improve our communications.

You can accept or decline non-essential cookies using the cookie consent banner when you first visit our site. You can also manage cookies through your browser settings at any time.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotations
• Send you the corporate profile document you requested
• Improve our website content and user experience
• Analyse website traffic and usage patterns
• Comply with our legal obligations

We will only contact you for marketing purposes if you have given your explicit consent on our forms.

4. Third-Party Services

We use the following third-party services which may process your data:

• Google Analytics 4 (GA4): Website analytics. Data is processed by Google LLC. IP anonymisation is enabled. Google Privacy Policy
• HubSpot: CRM and form processing. Data is processed by HubSpot Inc. HubSpot Privacy Policy
• Google Fonts: Font delivery. Requests are made to Google servers. Google Privacy Policy

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Contact form submissions are retained in our CRM for up to 3 years unless you request deletion earlier.

6. Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at sales@hexonarabia.com

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website uses HTTPS encryption for all data in transit.

8. Children's Privacy

Our website is not directed at children under the age of 18. We do not knowingly collect personal data from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will be updated accordingly. Continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: sales@hexonarabia.com
• WhatsApp: +966 54 766 1598
• Locations: UK | UAE | Jeddah | Riyadh | Dammam